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sheleshaathya

sheleshaathya

What is a BPO call center?

A BPO call center is a team or a group in any company that outsources customer service operations with customers in their own country or with companies in another country. Most BPO centers also represent the services of other companies and ensure…

What is KPO (Knowledge Process Outsourcing)?

KPO stands for Knowledge Process Outsourcing. KPO outsources its expertise in business activities. A KPO has many individual contracts and these contracts are with individuals who usually have advanced degrees and expertise in a specific field. Information work may be…

KPO vs BPO: Difference between KPO and BPO

Outsourcing of routine or peripheral business functions is in vogue. It implies contracting with the third-party service provider, with respect to operations and responsibilities of business processes. At present, there is hardly any multinational company that is left untouched from outsourcing…